If you are not 100% satisfied with your order babycouturestore.com will gladly accept a return within 30 days. All returns must be returned in original packaging (including tags) and cannot show any signs of being worn, used or damaged. All returns are required to have a return authorization number(RA#). Customers can get an RA# by e-mailing returns@babycouturestore.com. Items returned must be received within 30 days of purchase and show no signs of damage or misuse to receive a refund. All items received after 30 days of purchase , or do not have a return authorization number (RA#) will only be eligible for an exchange or store credit. Shipping charges are non-refundable. Return shipping is to be paid by the customer. If an item is deemed to be damaged in transit we will then file a claim with its shipping provider. Once shipping provider settles the claim we will provide an item of equal value. Personalized items are not returnable. INVENTORY AVAILABILITY Unfortunately there might be occurrences when the order form shows items are in stock when we are currently out of stock for that item.Kidstruments.com continues to strive towards 100% inventory accuracy within the store, but can not guarantee an item is in stock even though the sales order shows inventory is available and committed. It is our policy not to charge the customer’s credit card for payment until the item(s) are verified in stock and available to ship. All items usually ship within 1-2 business days, unless specified differently on item page. In order to protect the customer from the risk of credit card fraud, www. babycouturestore .com will verify all billing information with the issuing bank, and confirm the shipping address. In addition we require a telephone number and email address in order to contact you if there is a question or problem with your order. SHIPPING POLICY Shipping costs and delivery times are determined by the method of shipping, weight of the item(s) shipped, and the final destination of the package. We offer multiple shipping methods including: Ground, 2-Day, 3-Day and Next Day. Please note that items may be shipped from UPS, Fed Ex or USPS. We do not normally ship to APO addresses, as our preferred provider will not deliver to these addresses. However, in our effort to satisfy all customers we will provide alternate shipping arrangements to all APO address customers. Please e-mail our customer service department for more information and shipping charges. Tracking numbers will be provided whenever possible. |
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